Effective Date: May 2026 | Last Updated: May 2026
This Privacy Policy explains how Clean Eatz Franchise, LLC (“Clean Eatz,” “we,” “us,” or “our”) collects, uses, and protects personal information submitted through our franchise development inquiry process, including information used to send SMS communications to prospective franchisees via our SMS messaging platform powered by Twilio, Inc.
1. Information We Collect
When you submit a franchise inquiry through our website, we collect the following information:
- Your name, email address, and mobile phone number.
- General information about your franchise interest, investment capacity, and preferred territory.
- SMS opt-in consent records, including the date, time, and method of consent.
- Message delivery and interaction data processed through Twilio, Inc.
2. How We Use Your Information
We use the information you provide exclusively in connection with the Clean Eatz franchise development process. Specifically, we use it to:
- Follow up on your franchise inquiry via SMS, phone, and email.
- Send you relevant information about Clean Eatz franchise opportunities, discovery events, and next steps.
- Maintain records of your inquiry within our franchise development CRM.
- Comply with TCPA, CTIA, and applicable SMS compliance requirements.
Information collected through our franchise development program is maintained separately from any Clean Eatz consumer or customer marketing lists. Opting into franchise development SMS communications does not enroll you in any consumer-facing Clean Eatz SMS program.
3. SMS Messaging — Twilio Disclosure
Clean Eatz uses Twilio, Inc. as its third-party SMS service provider to deliver text messages to prospective franchisees who have opted in via our inquiry form. By submitting your phone number and consenting to SMS communications, you acknowledge:
Message Types: Franchise development follow-up messages, including inquiry confirmations, next-step guidance, discovery day invitations, and related franchise opportunity information.
Message Frequency: Message frequency will vary based on your inquiry status. You will not receive unsolicited recurring promotional messages.
Message & Data Rates: Standard message and data rates may apply. Contact your wireless carrier for details.
Carrier Disclaimer: Wireless carriers are not liable for delayed or undelivered messages.
4. How We Share Your Information
We do not sell your personal information or mobile phone number to third parties. Your information may be shared only as follows:
- With Twilio, Inc. solely to facilitate the delivery of SMS messages on our behalf.
- With Clean Eatz franchise development team members and authorized representatives involved in evaluating your inquiry.
- As required by law, regulation, or legal process.
Your mobile opt-in data and SMS consent records will not be shared with third parties or affiliates for marketing or promotional purposes unrelated to your franchise inquiry.
5. Data Retention
We retain your personal information and SMS consent/opt-out records for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and maintain accurate records of your franchise inquiry. Opt-out records are retained indefinitely to ensure we honor your unsubscription request.
6. Opt-Out & Your Rights
You may opt out of SMS communications at any time by replying STOP to any message you receive. You may also request access to, correction of, or deletion of your personal information by contacting us using the information below. We will respond within the timeframe required by applicable law.
7. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available at the Clean Eatz franchise development website. Continued participation in our SMS program following any update constitutes your acceptance of the revised policy.
8. Contact Us
Clean Eatz Franchise, LLC: 4389 Oleander Dr. Wilmington NC 28403
Email: info@cleaneatz.com
Phone: 910-399-2073
Website: CleanEatzFranchising.com